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FAQ
What is your age limit for online orders?▼
Our website does not accept orders from customers, medical marijuana patients, or caregivers who are under the age of 19.
Our Work Hour▼
BCC Direct is open daily from 9AM-7PM.
Do you ship products across Canada?▼
Yes. BCC Direct offers fast, Canada-wide shipping through trusted carriers, including Canada Post, FedEx, and UPS.
Same-Day Shipping: Orders with confirmed e-transfer payment received by 2 PM PST are eligible to be shipped the same or next business day.
Shipping Fee: A flat $20 shipping fee applies to orders under $150.
Free Shipping: Orders of $150 or more qualify for free shipping.
How do I place an order?▼
Ordering from BCC Direct is quick and straightforward. Browse our available products, add your selections to your cart, and proceed through checkout.
Once your order has been submitted, follow the payment instructions provided to complete your e-transfer. Your order will be prepared for processing once payment has been confirmed.
Can I cancel or modify my order after it’s placed?
If you need to change or cancel an order, contact BCC Direct as soon as possible.
We will do our best to accommodate your request if the order has not yet been processed or shipped. Once an order has entered the shipping process, we may no longer be able to modify or cancel it.
Is there a fee for shipping?▼
Shipping is $20 on orders under $150, while qualifying orders of $150 or more receive free shipping
Do you offer discounts or promotions?
Yes. BCC Direct regularly offers promotions, discounts, and special deals on selected products.
Customers can also check our current promotions and rewards offers to find additional ways to save on eligible purchases.
Do you have a refund or return policy?
If you experience an issue with your order, please contact BCC Direct customer support as soon as possible after receiving it.
Because of the nature of the products we sell, returns and refunds may be subject to eligibility requirements. Each concern will be reviewed individually based on the circumstances and condition of the order.
Please provide your order information and clear details about the issue so our team can assist you.
Is there anyone I can talk to about treating my specific medical condition?▼
BCC Direct can provide general information about our available products, but we cannot diagnose medical conditions or recommend treatment for a specific medical condition.
For medical advice, including questions about symptoms, medications, dosage, possible interactions, or whether cannabis is appropriate for you, please consult a qualified healthcare professional.
I’m worried about submitting personal information online.▼
At BCC Direct, customer privacy is important to us. We aim to collect only the information necessary to process orders, provide customer service, and operate our website.
Personal information is handled in accordance with our Privacy Policy and applicable privacy practices. We do not recommend sending unnecessary sensitive information through regular messages or email.